Conditions of use

Collecting personal information

The National Centre for Vocational Education Research Limited (NCVER) collects and manages personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles described in the Privacy Amendment (Enhancing Privacy Protection) Act 2012.

Privacy Policy

Please refer to NCVER’s Privacy Policy for details on how NCVER collects, manages, uses, discloses, protects, and disposes of personal information.

Privacy contact

For all privacy related enquiries, please contact:

NCVER Privacy Officer


Phone: +61 8 8230 8400

Address: NCVER, Level 5, 60 Light Square, ADELAIDE, SA 5000

Accessing and correcting personal information, and lodging a complaint

Please refer to our Privacy notice for details on how to access and seek correction of your personal information, and how to lodge a complaint should you have any concerns with the way NCVER manages your personal information.

What we record

System information and analytics

The National Centre for Vocational Education Research (NCVER) will automatically record the following general information from our webserver when you visit our websites:

  • The internet domain for your internet service
  • The type of browser you are using
  • The type of operating system you use
  • The date and time you visit our site, and the specific web pages you visit
  • If you linked to us from another site, the address of that website.

This information is used for statistical analysis only, to help us manage our LSAY website and make it more useful to you. This tracking system does not record information about individuals.

Google Analytics, Hotjar, clickstream data and cookies

NCVER uses Google Analytics for improving its Portal, LSAY, AVETMISS Validation Software and VOCEDplus websites. The Portal and LSAY websites are also ‘Hotjar enabled’. By accessing and navigating these websites, end users consent to the processing of the data collected by Google and Hotjar analytics in the manner and for the purposes set out below.

Google Analytics

Google Analytics is a web analytics service provided by Google Inc. User activity data are captured using Javascript tracking code. The code retrieves information on the user’s HTTP request, including geographic location (derived from the IP address which is not recorded), language, browser-type and first-party cookies on the user’s browser. These data, none of which can identify an individual, are then sent to Google Analytics servers (USA) in the form of parameters in a GIF file for processing into anonymous reports. Google may transfer this information to third parties that process information on Google’s behalf, or where required by law. NCVER uses the reports to improve its websites, improve the content of its websites, and to promote NCVER’s publications and VET data products according to user interests and preferences.

End users may opt-out of Google Analytics by disabling or refusing cookies, disabling JavaScript, or using the Google Analytics Opt-Out Tool provided by Google. For more information on the safeguards used for Google Analytics, including Google’s privacy policy, see Google Analytics Safeguards and Privacy Policy.


Hotjar is also a web analytics service and is provided by Hotjar Ltd located in Malta. A Hotjar enabled website tracks end-user website activities and data such as IP addresses, device type, country location, referring URL and domain, and cookies to collect information such as standard internet log information. This information is transmitted to Hotjar servers located in Ireland and is subject to the European Union Data Protection Directive which regulates the processing of personal data within the European Union.

By ‘Hotjar enabling’ the Portal and LSAY website, NCVER can enhance end-user experience by improving functionality, identifying preferences, diagnosing technical problems, and analysing trends.

By default, information will be collected by Hotjar when you use NCVER’s Portal and the LSAY website. You may opt-out by disabling/refusing cookies, or using Hotjar’s opt-out tool at For more information, see Hotjar’s Privacy Policy

Facebook pixel

This site uses Facebook pixel. The Facebook pixel is an analytics tool that allows NCVER to measure the effectiveness of our advertising by understanding the actions people take on this website. Facebook pixel may collect or receive information from this website and use that information to provide measurement services and target ads. If you don't want Facebook to use information based on your activity on websites off Facebook for the purpose of showing you ads, you can opt out in your ad settings or use a tool such as

Information security

Our internet and internal network and databases are protected from unauthorised access using current technologies. You should be aware, however, that there are inherent risks associated with the transmission of information across the internet and NCVER takes no responsibility for any damage or loss that may be suffered arising out of or in relation to the transmission of any individual’s information across the internet. For those who do not wish to send their personal information via an electronic form, please print the form and send by post.

Please refer to NCVER’s Privacy Policy for more information on how NCVER protects personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.


Twitter is a free social networking and micro-blogging service that enables its users to send and read messages. Under Twitter rules, spamming is not allowed. NCVER reserves the right to block anyone we think is spamming us. For Twitter terms of service refer to


Links to our sites

You may link from your site to our sites, provided that it is clearly indicated on your site that the content being accessed is the property of NCVER.

Links to other sites

Links are provided on the LSAY website to other websites for the convenience of users. Their inclusion does not in any way imply endorsement by NCVER. These other sites will have their own privacy policies and may collect or solicit personal information. NCVER policies and procedures do not apply to any external links.


NCVER provides the information contained in its LSAY website solely as a resource for its users without any form of assurance. While NCVER tries to provide high quality content, it does not guarantee the accuracy, reliability, appropriateness for use or timeliness of this information.

Visitors to this website should not act or refrain from acting on the basis of any of the material on this website without first conducting their own investigations and seeking professional advice specific to their own situation if necessary.

The Internet is not a secure medium and communications to and from this website may be intercepted or altered in transit. NCVER do not warrant that its website is free from anything which may damage any computer which accesses the website or data on such computer.

To the maximum extent permitted by law, NCVER will not provide any refund or other remedy to any user who purchases any product listed on NCVER’s website.

NCVER disclaims to the extent permitted by law, all liability (including negligence) for all claims losses expenses damages and costs the user may incur as a result of or associated with the use of information on this site, or for damage to the user’s website and system or to people linking to NCVER from the user’s website(s) caused by or in relation to NCVER’s website or for any reason whatsoever.

Any links to any other web sites are inserted for convenience only and do not constitute endorsement of material at those sites, or of any organisation, product or service associated with those sites.

Notwithstanding the above, in the event that NCVER’s liability cannot be excluded by law, NCVER’s liability to the user (and any party claiming through the user) for any claim for loss or damages made in connection with the use of or purchase from NCVER’s website or for damages to the user or another person’s website or systems or for anything else whatsoever, whether in contract, tort (including negligence), under statute, in equity or otherwise shall be strictly limited as follows:

  • for any liability arising from goods supplied by NCVER not meeting the specification or which are said to be otherwise defective or deficient, NCVER’s liability is limited to the cost of replacement of the goods, or the repair of those goods, or the repayment of the invoice price of those goods or payment of the cost of having the relevant goods provided (at the option of NCVER);
  • for any liability arising from services supplied by NCVER not meeting the scope or which are said to be otherwise defective or deficient, NCVER’s liability is limited to the provision of the services again or payment of the cost of having the relevant services provided (at the option of NCVER); and
  • for any liability that does not fall within the scope of the above, NCVER’s liability for any loss or damage arising from or caused in any way by NCVER, the goods or services it supplies or this website, is excluded.

NCVER shall not be liable for any indirect, special or consequential loss or damage of any nature whatsoever resulting from or caused in any way by the goods or services it supplies (including negligence of NCVER), where “indirect, special or consequential loss or damage” includes: any loss of income, profit, production, contract, customers, business opportunity or business; any loss of goodwill or reputation; any loss of value of intellectual property; any loss or damage resulting from the loss or damage to goods or services other than those supplied by NCVER.